BII Customer Service Award

Customer service is paramount when it comes to running a successful business. BII Scotland is on the lookout for a pub, restaurant or hotel which fully embraces the customer service ethos. Do you know a business that does this? If so, they could be eligible for this Award. Judges will look at the measures that are in place to ensure staff are well trained in customer service. Short listing will be done by Mystery Shoppers and if necessary this will be followed up with a meeting with the judges. If you want to put a nomination in, do so now.

Important Dates

Voting Opens April 2020
Voting Closes July 2020
Judging July 2020
Award Ceremony TBA

 Latest News More News

Apr
03

Voting now open for the 2020 Scottish Bar and Pub Awards

We are living through extraordinary times but there is one thing for sure – we will come out of it, and when we do we will be celebrating all that is good and great about the Scottish hospitality industry at the 2020 Scottish Bar and Pub Awards. In the meantime we would like you to […]